Western New York Dental Group Buffalo Delaware Ave

Kim Howard 2 months ago

Showed up for an appointment to have 2 teeth extracted. My insurance covers about $1,300 a year for dental which was fully available. When I arrived, I was told a few things were added on along with the extractions and it would take all of my insurance plus an extra $295 out of pocket. I never agreed to have anything else added on...Couldn't believe

patrick mcdonaldp 5 months ago

Nicole, The dental hygienist at this location is an amazing teacher. My visits with her have been the first ones with a dental professional that have left me feeling they genuinely care no matter what your dental health situation is.

Ethan Russell 6 months ago

I scheduled my appointment 6 months ago. I work 6 days a week and am not able to answer my phone during my shifts. I was called the two days in a row before to confirm my appointment; both days of which I was at work and wasn’t out until after they had closed for the day. I called back the morning of to confirm and was told that since I couldn’t answer the phone my appointment was given up. Completely unprofessional since I do have a job and can’t answer a phone call at 11am on a week day. If i made an appointment then i’ll be there, if not then bill me for the missed appointment. Don’t assume I won’t be there because I didn’t answer

Maddie Latko 7 months ago

I’ve been coming here for years and have always had good experiences, so this visit was really disappointing. I’m also not someone who usually leaves negative reviews, but this didn’t sit right with me. My hygienist told me my teeth looked good, and I’ve never had a cavity in my life, so I was surprised when Dr. Lucchese came in, quickly looked at my teeth, told the hygienist I needed fillings, and left without explaining anything, going over my X-rays, or giving me a chance to ask questions. I did ask the hygienist about it, and she explained that it wasn’t really her area of expertise, which I completely understand. That’s why it would have been helpful for the dentist to explain everything directly. It also feels like each visit now includes add-ons being recommended. Today it was a $65 electric toothbrush, which felt unnecessary. I had actually recommended this office to my boyfriend and he had a similar experience. He was told he needed two fillings at his first visit, but after getting a second opinion elsewhere he was told he didn’t need one at all. He also never received the cleaning he originally went in for and was told he’d need to come back for it, yet he was still ch

KaMaria Carriker 7 months ago

I’ve been coming here since I was a little girl and I’m 20 now. I came in for a cleaning and to have my wisdom tooth looked at a few weeks back. I asked for them to remove the abscess it caused but they were more focused on my fillings. I didn’t even receive antibiotics. They said the abscess would go once the tooth was out??? Maybe that would’ve made sense if they were taking it out that day but they referred me to someone else and the abscess has since grown, my throat, neck and cheek is swollen on the side of the abscess, and I’m in so much pain at 6am while I type this. I had to call and ask for antibiotics but it shouldn’t have gotten to this point. I should’ve been taken care of when I was there, sending me home with antibiotics was obvious. The company they referred me to wouldn’t schedule me a consult until March 19th, the tooth and abscess won’t even be removed on that date. They just want to look at it. What is there to look at when I’m saying I have a huge painful oozing abscess in my mouth and I already had a consult?? I can’t believe I have to live like this another month+. Anything for them to make more money I guess